Cancellation & Refund Policy
This policy explains how Moon Holidays handles booking cancellations, supplier charges, and eligible refunds.
Cancellation Requests
Customers must submit cancellation requests to Moon Holidays in writing through email, message, or another confirmed communication channel. The cancellation date will be counted from the time our team receives and acknowledges the request.
Cancellation Charges
Cancellation charges depend on the package type, hotel policy, airline or transport rules, activity provider terms, peak season restrictions, and the number of days remaining before the travel date.
Non-Refundable Services
Certain services may be fully or partially non-refundable, including flight tickets, train tickets, visa fees, permits, special holiday packages, peak season hotel bookings, and confirmed third-party reservations.
Refund Processing
Eligible refunds will be processed after Moon Holidays receives refund approval or settlement from the concerned supplier. Payment gateway charges, bank charges, or service fees may be deducted where applicable.
Refund Timeline
Refund timelines may vary based on supplier response, bank processing, and payment gateway timelines. Moon Holidays will update customers once the refund status is confirmed.
No-Show & Unused Services
No refund may be available if a traveller does not arrive for a confirmed booking, misses a scheduled service, or chooses not to use any included service during the trip.